MYL BERLIN accepts the following forms of payment for online purchases:
Visa, Mastercard, American Express, Apple pay, Giropay, IDEAL, Klarna, Klarna Sofort, SEPA-Lastschriftverfahren, Bank transfer
We offer DHL Express delivery on all our orders, delivery time is usually 2-4 days.
Please note: Delivery timing is estimated from the time your order has fully been paid, not when it is placed. These are the estimated shipment costs, the exact costs will be calculated during the checkout process.
- Germany: 5.99 € (Free shipping from 150 €)
- UK: 29.99 € (Free shipping; from 290 €)
- Austria, Sweden, Belgium, France, Italy, Netherlands, Norway, Portugal, Spain: 18.99 € (Free shipping; from 250 €)
- USA and the rest of the world: 39.00 € (Free shipping; from 350 €)
You will receive a shipping confirmation email with delivery details once your order has been picked up by DHL Express. MYL BERLIN is not responsible for any unanticipated delays beyond MYL BERLIN's control.
To return your order, please contact us by email or just by live chat in the lower right corner of your browser as soon as possible. You may return your order within 30 days after delivery. All returns should be sent back in the original packaging provided. You will receive a return label by email or live chat, all you need to do is to stick the return label that you received onto the package.
For more details go to https://intercom.help/myl-berlin/en
Please take the return to a DHL parcel shop or give DHL Express a pick-up order at https://mydhl.express.dhl/
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
You have the right to cancel this contract within 30 days without giving any reason.
The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (MYL BERLIN GmbH, Köpenicker Straße 154 A, 10997 Berlin, Deutschland, Tel.: +49 (0) 30 22 01 19 330, E-Mail: [email protected]) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.
If you wish to cancel this contract, please complete and submit this form.
MYL BERLIN GmbH
Köpenicker Straße 154 A
E-Mail: [email protected]
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
Ordered on (*) ____________ / received on (*) __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate